Privacy Policy

PRIVACY STATEMENT

At TEARORA, we are committed to you and to protecting your privacy. We NEVER collect or store any personal data without your prior knowledge and consent. Please read further for details.

HOW DOES TEARORA COLLECT INFORMATION?

Your IP Address

Your IP address is a unique identifier we use to help diagnose problems with our server and to administer our web site tracking. We also use your IP address to help identify you when you make repeat visits to our site, keep track of your shopping cart contents, and to gather demographic information so that we can see what types of people are interested in our site.

Cookies

The TEARORA uses a feature on your Internet Web browser called a "cookie." A cookie is a small piece of information stored on your hard drive. It assigns a unique identification number to your computer and helps us maintain your preferences to provide a more personalized experience for you. The Art of Tea, LLC uses cookies to keep track of your shopping cart and to tell us whether or not you have visited our site before. We also collect non-personally identifiable information, such as anonymous session numbers, with them.

What About Personal Information? Do You Collect That?

The TEARORA does not house or collect any personal information about you unless you knowingly and willingly provide it.

Membership Registration

The TEARORA has a registration process through which you voluntarily sign up to access the members-only features of our Website. During the registration process, we ask for your name, email address, how you got to know us, your age range and your ZIP code. Also, to make sure that nobody else can access our members-only features using your name or ID, we ask that you create a unique username with a password.

Newsletter Subscription

When you subscribe to our FREE newsletters, we ask for an email address to send them to. You may opt out of receiving future mailings or cancel your subscription(s) at any time. (See the subscribe/unsubscribe section below.)

Contests and Promotions

When you enter a contest or take part in a promotion, we may ask for your name, mailing address and email address. Should a third party sponsor the contest or promotion, that party will have access to this information. We need this information in order to notify our winners and, when applicable, ship the winners' prizes.

Online Purchases

At TEARORA, we sell a lot of merchandise to our customers. When processing an order, we need to know your name, mailing address, email address, credit-card number, security code and expiration date. This information is necessary to process your order and to keep you updated on your shipping status.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@tearora.com.

Our company address is in 705B, No. 89 Qihong Road, Suzhou Industrial Park, Jiangsu China