To check the status of your order, head to Track Order on our website. After entering your order number & email, you’ll be able to see the status. Having issues? Please email info@tearora.com.

RORA accepts Visa, MasterCard, American Express, PayPal, Apple pay, Shop pay and Google pay, etc.

If your item arrives damaged or is incorrect take a picture of the unused item within 3 business days of receiving it and email us at info@tearora.com. We'll send you a replacement immediately. We may ask for the damaged or incorrect item back and we'll email you a pre-paid return label.

When we receive the return package, we will refund you immediately. And the refunds will take approximately 1-3 business days to be credited to your payment account